This Privacy Policy explains how Rockerz Skatewear LLC, doing business as Rockerz ("Rockerz," "we," "us," or "our"), collects, uses, discloses, and protects personal information. It also explains your choices and how to request access, correction, or deletion.
It applies to Rockerz.com, our dealer and referral portals, and other Rockerz services that link to this policy, including customer support and our interactions with you through social media. Separate notices may apply to employment or other activities. This policy does not govern a third party’s independent handling of your information.
The organization responsible for your personal information is Rockerz Skatewear LLC.
Privacy contact: Rockerz Privacy Team
Email: [email protected]
Contact form: https://www.rockerz.com/contact
Mailing address: 30993 Huntwood Ave, Ste 202, CA 94544 USA
Use the subject “Privacy Request” or “Data Deletion Request” so we can route your message. You can request an accessible copy of this policy using these contact details.
The information we collect depends on the services you use and the information you provide. We collect it directly from you, automatically when you use our services, and from providers involved in authentication, payment, delivery, marketing, or an order you place through another sales channel.
When you register, place an order, subscribe, or contact us, we collect details such as your name, email address, telephone number, billing and shipping addresses, account identifier, authentication records, and communication preferences.
We collect products viewed or purchased, cart contents, skate guard sizing and customization choices you provide, order and transaction identifiers, payment status, delivery information, returns, refunds, and warranty requests.
Payment providers process payment details to complete purchases or issue refunds. We receive transaction confirmations and the last 4 digits of the cc along with the name and billing address associated. Do not send full payment card information in a support message.
We collect the messages, attachments, reviews, survey answers, and other information you choose to submit. Content you submit for public display may be visible to other people. Avoid including personal information you do not want published.
Our systems collect information such as IP address, browser and device type, operating system, referring page, pages visited, event timestamps, and diagnostic and security logs. Cookies and similar technologies can associate activity with a browser, device, or account. An IP address can indicate an approximate location.
If you join a dealer or referral program, we collect business contact details, application information, referral identifiers, attributable transactions, and information needed to administer commissions and tax obligations.
We receive authentication information from a social login provider you choose, payment and fraud-screening results from payment providers, delivery updates from carriers, and order information from a sales channel through which you buy our products. The Meta-specific information is described below.
Please do not provide health information, government identification documents, or other sensitive information unless we specifically request it for a stated and lawful purpose.
Information needed to process an order or provide an account is necessary for that service. If you do not provide it, we may be unable to complete the transaction or provide the requested feature. Optional marketing participation is separate from these requirements.
Facebook Login. If you choose to sign in through Facebook, we receive the information authorized through that connection. We also process authentication tokens where needed to operate the connection. We use these data to verify your identity, create or link your Rockerz account, and provide the sign-in feature. We do not receive your Facebook password.
Messages and other interactions. If you contact Rockerz through a Meta service, we receive the information you send and identifiers made available for that interaction so we can respond. Meta advertising tools. Meta Pixel, Conversions API, or similar integrations can send Meta information about visits and transactions, such as page or product viewed, cart or purchase events, order value, currency, IP address, browser information, and permitted identifiers Hashing an identifier does not necessarily make it anonymous. These tools support campaign measurement, audience matching, and advertising, subject to applicable consent and opt-out choices.
We limit our use and disclosure of information obtained through Meta to the disclosed purposes and uses allowed by Meta’s applicable terms and the law. To request deletion of Meta-derived information held by Rockerz, follow Section 9. Removing the Rockerz connection in your Meta account can stop future access but does not necessarily delete information previously received by Rockerz. A request to Rockerz does not delete your Facebook or Instagram account or information Meta independently controls.
We use essential technologies to support security, sign-in, shopping carts, and other requested functions.
Where consent is required, optional technologies are used only after you consent. You can withdraw that consent or change your selections. Refusing optional technologies does not prevent the use of essential shopping functions, although some optional features may be unavailable.
Advertising partners can combine permitted information from Rockerz with information from other services to recognize a browser or device, measure advertising, or personalize ads. These disclosures can constitute a “sale,” “sharing,” or targeted advertising under applicable privacy law, even without a monetary payment.
Where applicable, use “Do not sell” to opt out of sale, sharing, and targeted advertising. We honor recognized opt-out preference signals, including Global Privacy Control, as required by applicable law. These choices also apply to relevant server-side disclosures. You do not need to create an account or provide identity verification to exercise an advertising opt-out, although we may need information to apply a choice to a particular account.
Browser settings can also control cookies. Choices may need to be applied on each browser or device, and clearing cookies can remove saved preferences.
We disclose relevant personal information to the following categories of recipients for the purposes described in this policy:
We require providers acting on our behalf to protect the information and use it only for authorized services and other lawful purposes specified in our agreements. Some providers, including payment processors and social platforms, independently control certain processing under their own privacy notices. A shared technology provider does not by itself authorize unrelated cross-brand marketing.
We retain personal information only as long as needed for the purpose for which it was collected, including applicable legal, tax, accounting, fraud-prevention, or dispute requirements. We consider the type and sensitivity of the information, the relationship with you, and mandatory retention periods.
| Information | Retention period or rule |
|---|---|
| Account and profile | Retention during account use and after closure or inactivity. |
| Orders payments tax and commissions | Period and starting event, by applicable record type or jurisdiction. |
| Support reviews and warranty records | Period or specific case and warranty criteria. |
| Meta authentication and platform data | Only while needed for the authorized feature, subject to valid deletion requests and applicable Meta requirements. |
| Cookies analytics and security logs | Retention during account use and after closure or inactivity. |
| Backups and preference records | Minimal opt-out, consent, or request records are kept only as needed to honor choices and demonstrate compliance. |
When information is no longer needed, we delete it or de-identify it so it is no longer reasonably linkable to you. We restrict any information retained solely for a legal obligation or other permitted exception.
No internet transmission or storage system can be guaranteed completely secure.
Your information is processed in the United States and in other countries. Those other countries may have different privacy laws, and information may be accessible to authorities under their laws.
Contact us for information about the safeguards or a copy where available. Use of our website alone is not consent to a restricted transfer.
You can request deletion of your Rockerz account, personal information, or information received through Facebook or another Meta service without signing in.
We may request proportionate information to verify identity or an authorized agent’s authority before disclosing or deleting records. We use that information for handling and securing the request. We do not require you to create a new account.
After verification where needed, we delete the information covered by a valid request from our active systems and instruct relevant providers to do the same where required. We confirm completion or explain any lawful limitation. Removing login data can disable social sign-in; deleting an account can remove access to saved preferences and account history.
Some information may need to be retained to comply with a legal obligation, address fraud or security concerns, resolve a dispute, or for another applicable legal exception. We explain the relevant reason and limit further use. For Meta Platform Data, any exception must also be permitted by Meta’s applicable terms. Backup copies are handled according to the retention schedule and remain protected from ordinary use until deleted; applicable deletions are reapplied if a backup is restored.
We respond within the period required by applicable law. EEA and UK requests generally receive a response within one month; covered California access, correction, and deletion requests generally receive a response within 45 days. Where a lawful extension is needed, we notify you within the initial period and explain the reason. Shorter deadlines apply where required. These timeframes do not delay faster advertising opt-outs.
Depending on your location and the law’s application to Rockerz, you may have rights to access or obtain a copy of your information, correct inaccurate information, request deletion, restrict processing, withdraw consent, or object to processing. Certain laws also provide portability rights and rights to opt out of sale, sharing, targeted advertising, or profiling used for decisions with legal or similarly significant effects.
Contact us using Section 1 to exercise a right or authorize an agent where permitted. We explain a denial and any available review or appeal process. To appeal, contact us with “Privacy Appeal” and the request reference. We respond within the applicable legal deadline. We do not unlawfully discriminate against you for exercising your rights.
Use the unsubscribe link in marketing emails or contact us to stop marketing. If you subscribe to text messages, follow the program’s opt-out instructions. Service messages, such as receipts or security notices, may continue. Withdrawing consent does not affect the lawfulness of earlier processing.
Sections 2, 3, 5, 6, and 7 describe the categories of information, sources, purposes, recipients, sale or sharing practices, and retention rules.
Where the CCPA applies, California residents may request access to categories and specific pieces of information, correction, deletion, and information about disclosures. They may also opt out of sale or sharing and, where applicable, limit uses and disclosures of sensitive personal information. Submit requests through Section 1 and use the controls in Section 5 for advertising opt-outs.
Residents of other states may have additional rights, including an appeal of a denied request or a right to contact their state attorney general. We honor those rights where applicable.
Where applicable, our legal bases are: performing or preparing a contract for accounts, orders, and requested services; complying with legal obligations for required records and reporting; consent for processing that requires it, including certain cookies and marketing; and legitimate interests for proportionate security, fraud prevention, support, and service improvement, after considering your rights.
You may object to processing based on legitimate interests, and to direct marketing at any time. You may complain to the supervisory authority where you live or work or where an alleged infringement occurred; UK residents may contact the Information Commissioner’s Office at https://ico.org.uk/.
Where the relevant law applies, you can request access and correction and raise a complaint with our privacy contact. Canadian residents may withdraw consent subject to lawful limitations and may contact the Office of the Privacy Commissioner of Canada or the applicable provincial regulator. Additional provincial rights apply where required.
Australian and New Zealand residents can ask us to investigate a privacy complaint. We will acknowledge it, review the relevant circumstances, and explain the outcome and available next steps within the applicable timeframe. You may also contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/ or the New Zealand Privacy Commissioner at https://www.privacy.org.nz/. This does not limit other rights or complaint routes available by law.
Our purchasing, dealer, and referral services are intended for adults. Parents or guardians should manage purchases and accounts for younger skaters. We do not knowingly collect personal information from children under 13 without legally required parental authorization. If you believe a child has provided information improperly, contact us so we can investigate and delete it or take other required steps.
We do not knowingly sell or share personal information of people under 16.
We update this policy when our practices or legal requirements change. Where required, we provide notice of material changes and obtain consent before a new use requiring consent. Continued use alone does not provide consent where the law requires a separate choice.